{"product_id":"biff-quick-responses-to-high-conflict-people-their-personal-attacks-hostile-email-and-social-media-meltdowns","title":"BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns","description":"BIFF IS A GAME CHANGER FOR COMMUNICATING WITH PEOPLE WITH HIGH CONFLICT PERSONALITIES\nWe live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs). A BIFF Response® can be applied in any communication anywhere: in an email, a text message, on social media, or in a letter. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life.\nBIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This first book in the Conflict Communication Series is for anyone dealing with high conflict written communications. Complete with instructions in the four-step BIFF method, and numerous practical examples, readers will learn the intricacies of stopping the back-and-forth messages and ultimately contain the conflict. (If you need to use BIFF with a co-parent, BIFF for CoParent Communication is just for you! And BIFF at Work is perfect for workplace communication.)\nThis Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective.\nThen learn the EAR Statement™ technique in Calming Upset People with EAR for communicating in person (verbally) in high-conflict situations or with any upset person. An EAR Statement can calm an angry or upset person in seconds!\u003cbr\u003eASIN: 1936268728\u003cbr\u003eVSKU: BVV.1936268728.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Eddy, Bill\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact  including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43268517625917,"sku":"BVV.1936268728.G","price":6.79,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/1936268728-0.jpg?v=1781386477","url":"https:\/\/www.bluevasebooks.com\/products\/biff-quick-responses-to-high-conflict-people-their-personal-attacks-hostile-email-and-social-media-meltdowns","provider":"Blue Vase Books","version":"1.0","type":"link"}