{"product_id":"business-relationship-manager-careers-in-it-service-management-bcs-guides-to-it-roles","title":"Business Relationship Manager: Careers in IT service management (BCS Guides to IT Roles)","description":"Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.\u003cbr\u003eASIN: 1780172508\u003cbr\u003eVSKU: BVV.1780172508.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Brewster, Ernest\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Book has little sign of wear or use  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43032646320189,"sku":"BVV.1780172508.VG","price":17.09,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/1780172508-0.jpg?v=1773090397","url":"https:\/\/www.bluevasebooks.com\/products\/business-relationship-manager-careers-in-it-service-management-bcs-guides-to-it-roles","provider":"Blue Vase Books","version":"1.0","type":"link"}