{"product_id":"difficult-conversations-hbr-20-minute-manager-series","title":"Difficult Conversations (HBR 20-Minute Manager Series)","description":"Mastering difficult conversations with confidence.\nYou have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward\n\nDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.\u003cbr\u003eASIN: 1633690784\u003cbr\u003eVSKU: BVV.1633690784.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Review, Harvard Business\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Book has little sign of wear or use  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43331172827197,"sku":"BVV.1633690784.VG","price":5.89,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/1633690784-0.jpg?v=1783539931","url":"https:\/\/www.bluevasebooks.com\/products\/difficult-conversations-hbr-20-minute-manager-series","provider":"Blue Vase Books","version":"1.0","type":"link"}