{"product_id":"discovering-the-soul-of-service-the-nine-drivers-of-sustainable-business-success","title":"Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success","description":"This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.\n\nIn a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.\n\nFrom Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company.\n\nBerry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.\u003cbr\u003eASIN: 0684845113\u003cbr\u003eVSKU: BVV.0684845113.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Berry, Leonard L.\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Book has little sign of wear or use  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43248803741757,"sku":"BVV.0684845113.VG","price":6.33,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/0684845113-0.jpg?v=1780520741","url":"https:\/\/www.bluevasebooks.com\/products\/discovering-the-soul-of-service-the-nine-drivers-of-sustainable-business-success","provider":"Blue Vase Books","version":"1.0","type":"link"}