{"product_id":"leadership-for-great-customer-service-satisfied-patients-satisfied-employees-ache-management-series","title":"Leadership For Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series)","description":"This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The \"Patient Care Survival Skills\" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians - anyone who comes in contact with the patient - can employ to improve customer service and thus make their own job easier.\u003cbr\u003eASIN: 1567932282\u003cbr\u003eVSKU: BVV.1567932282.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Mayer, Thom A.|Cates, Robert J.\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact  including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43577412878397,"sku":"BVV.1567932282.G","price":8.08,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/1567932282-0.jpg?v=1788644755","url":"https:\/\/www.bluevasebooks.com\/products\/leadership-for-great-customer-service-satisfied-patients-satisfied-employees-ache-management-series","provider":"Blue Vase Books","version":"1.0","type":"link"}