{"product_id":"mastering-civility-a-manifesto-for-the-workplace","title":"Mastering Civility: A Manifesto for the Workplace","description":"\"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down.\" -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule\n\n\"A must-read for every leader in their field.\" -- Daniel H. Pink, bestselling author of To Sell is Human\n\nIncivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.\n\nIn Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.\u003cbr\u003eASIN: 1455568988\u003cbr\u003eVSKU: BVV.1455568988.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Porath, Christine\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact  including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43243524882493,"sku":"BVV.1455568988.G","price":5.89,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/1455568988-0.jpg?v=1780349533","url":"https:\/\/www.bluevasebooks.com\/products\/mastering-civility-a-manifesto-for-the-workplace","provider":"Blue Vase Books","version":"1.0","type":"link"}