{"product_id":"negotiation-skills-for-the-claims-professional","title":"Negotiation Skills for the Claims Professional","description":"Negotiation Skills for the Claims Professional is a straight forward, real-life approach to negotiations from the perspective of the claims professional. Short on complicated theory, and heavy on real-life situations, this book highlights many simple yet powerful approaches to the task of negotiating with customers and even attorneys. A series of Claims Negotiation Maxims, developed by Carl Van, are outlined and explained throughout the book. The authors continually remind the reader that claims is a customer service business, and the best claims negotiators treat people with respect and concern. With their combined real-life experience of over 75 years in the insurance business, the authors have the credibility necessary to guide even the most experienced claims professional to a better understanding of the negotiation process.\u003cbr\u003eASIN: 1480291412\u003cbr\u003eVSKU: BVV.1480291412.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Van, Carl|Headrick, Teresa\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact  including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43413048066109,"sku":"BVV.1480291412.G","price":7.33,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/1480291412-0.jpg?v=1785534693","url":"https:\/\/www.bluevasebooks.com\/products\/negotiation-skills-for-the-claims-professional","provider":"Blue Vase Books","version":"1.0","type":"link"}