{"product_id":"process-mapping-and-management-information-systems-collection","title":"Process Mapping and Management (Information Systems Collection)","description":"Process Mapping \u0026amp; Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.\u003cbr\u003eASIN: 1606491296\u003cbr\u003eVSKU: BVV.1606491296.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Sue A. Conger\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact  including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43394927394877,"sku":"BVV.1606491296.G","price":30.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/1606491296-0.jpg?v=1784843690","url":"https:\/\/www.bluevasebooks.com\/products\/process-mapping-and-management-information-systems-collection","provider":"Blue Vase Books","version":"1.0","type":"link"}