{"product_id":"rethink-everything-you-know-about-customer-service","title":"Rethink Everything You 'Know' About Customer Service","description":"Customer Service Needs to be Reinvented.\n\nWe’ve been taught that customer service is about smiling through complaints, sticking to scripts, returning e-mails, and doing whatever the customer wants. But what if everything we thought we knew about serving customers is wrong?\n\nIn Rethink Everything About Customer Service, this bold and timely book challenges the outdated norms of customer service culture and offers a radical new approach: one that makes customer service just a small piece of a much bigger pie.\n\nDrawing from real-world experiences, industry insights, and inspiration from other incredible authors, this book dares companies, teams, and individuals to ask: What if customer service wasn’t a way to differentiate ourselves from our competition?\n\nWhether you're a frontline rep, a team leader, or an executive ready to shake things up, this short read has something for everyone; it will inspire you to see customer service in a totally different way than you see it now.\n\nCustomer service doesn’t need a makeover. It NEEDS a revolution. You want in?\u003cbr\u003eASIN: B0F6LZGM4T\u003cbr\u003eVSKU: BVV.B0F6LZGM4T.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Dean, Jeremy\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact  including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43160572035133,"sku":"BVV.B0F6LZGM4T.G","price":12.14,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.bluevasebooks.com\/products\/rethink-everything-you-know-about-customer-service","provider":"Blue Vase Books","version":"1.0","type":"link"}