{"product_id":"secret-service-hidden-systems-t","title":"SECRET SERVICE: HIDDEN SYSTEMS T","description":"All businesses have customers, but how many of them deliver unforgettably good customer service?\nCustomer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.\nPacked with examples applicable to a wide range of industries, Secret Service provides practical, realistic ways to: Turn customer complaints into positive experiences, Use marketing to go deeper with existing customers, Increase customer and employee retention, and turn bland customer service into truly memorable customer experiences.\nBy quantifying and examining each phase of the \"Customer Experience Cycle,\" Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level.\u003cbr\u003eASIN: 0814471714\u003cbr\u003eVSKU: 31UF1U001T72_ns\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:DiJulius III, John R.\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact  including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43331680632893,"sku":"31UF1U001T72_ns","price":5.89,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/0814471714-0.jpg?v=1783559949","url":"https:\/\/www.bluevasebooks.com\/products\/secret-service-hidden-systems-t","provider":"Blue Vase Books","version":"1.0","type":"link"}