{"product_id":"the-cost-of-bad-behavior-how-incivility-is-damaging-your-business-and-what-to-do-about-it","title":"The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It","description":"Why incivility at work is a bigger problem than you suspect\n\nIn an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold.\n\nWhether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company.\n\nConsider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work.\n\nChristine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example.\n\nBestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.\u003cbr\u003eASIN: 1591842611\u003cbr\u003eVSKU: BVV.1591842611.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Pearson, Christine|Porath, Christine\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact  including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43747341631549,"sku":"BVV.1591842611.G","price":6.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/1591842611-0.jpg?v=1790889925","url":"https:\/\/www.bluevasebooks.com\/products\/the-cost-of-bad-behavior-how-incivility-is-damaging-your-business-and-what-to-do-about-it","provider":"Blue Vase Books","version":"1.0","type":"link"}