{"product_id":"the-expansion-sale-four-must-win-conversations-to-keep-and-grow-your-customers","title":"The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers","description":"Proven customer engagement approaches for winning in the most important moments driving profitability and growth―customer retention and expansion\nIndustry analysts report that up 70-80% of business growth comes from existing customers.\nSo why are you still investing mainly in attracting new customers? And, leaving renewals and upsells to chance? Or, worse yet, using a one-size-fits-all approach to acquisition as you do for expansions?\nThe Expansion Sale provides everything you need to seize the competitive edge in the customer-success space. Authors Erik Peterson and Tim Riesterer explain how the buying psychology of existing customers differs from that of new customers, and show how to adapt your commercial engagement strategies accordingly. They provide clear, easy-to-apply messaging frameworks for creating and delivering winning conversations in the four must-win commercial moments of customer success: ensuring renewals, communicating price increases, increasing upsells, and apologizing effectively for service failures.\u003cbr\u003eASIN: 1260462757\u003cbr\u003eVSKU: BVV.1260462757.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Peterson, Erik|Riesterer, Tim\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Book has little sign of wear or use  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43305667199037,"sku":"BVV.1260462757.VG","price":6.78,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/1260462757-0.jpg?v=1782767696","url":"https:\/\/www.bluevasebooks.com\/products\/the-expansion-sale-four-must-win-conversations-to-keep-and-grow-your-customers","provider":"Blue Vase Books","version":"1.0","type":"link"}