{"product_id":"the-introduction-to-the-itil-service-lifecycle-book","title":"The Introduction to the ITIL Service Lifecycle Book","description":"This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.\u003cbr\u003eASIN: 0113310617\u003cbr\u003eVSKU: 31URM800FFCY_ns\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Office of Government Commerce\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact  including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43340052004925,"sku":"31URM800FFCY_ns","price":11.63,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/0113310617-0.jpg?v=1783978598","url":"https:\/\/www.bluevasebooks.com\/products\/the-introduction-to-the-itil-service-lifecycle-book","provider":"Blue Vase Books","version":"1.0","type":"link"}