{"product_id":"this-is-service-design-doing-applying-service-design-thinking-in-the-real-world","title":"This Is Service Design Doing: Applying Service Design Thinking in the Real World","description":"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.\nGreat customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.\nMove from theory to practice and build sustainable business success.\u003cbr\u003eASIN: 1491927186\u003cbr\u003eVSKU: BVV.1491927186.A\u003cbr\u003eCondition: Acceptable\u003cbr\u003eAuthor\/Artist:Stickdorn, Marc|Hormess, Markus Edgar|Lawrence, Adam|Schneider, Jakob\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: The item is very worn but is perfectly usable. Signs of wear can include aesthetic issues such as scratches, dents, worn and creased covers, folded page corners and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing  age related spots and browning . May NOT include discs, access code or other supplemental materials.  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43436285362237,"sku":"BVV.1491927186.A","price":48.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/1491927186-0.jpg?v=1786139590","url":"https:\/\/www.bluevasebooks.com\/products\/this-is-service-design-doing-applying-service-design-thinking-in-the-real-world","provider":"Blue Vase Books","version":"1.0","type":"link"}