{"product_id":"whats-the-secret-to-providing-a-world-class-customer-experience","title":"What's the Secret?: To Providing a World-Class Customer Experience","description":"What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.\u003cbr\u003eASIN: 0470196122\u003cbr\u003eVSKU: BVV.0470196122.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:DiJulius III, John R.\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact  including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43338172071997,"sku":"BVV.0470196122.G","price":7.01,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/0470196122-0.jpg?v=1783909052","url":"https:\/\/www.bluevasebooks.com\/products\/whats-the-secret-to-providing-a-world-class-customer-experience","provider":"Blue Vase Books","version":"1.0","type":"link"}