{"product_id":"zap-the-gaps-target-higher-performance-and-achieve-it","title":"Zap the Gaps! Target Higher Performance and Achieve It!","description":"In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.\nManagers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:\u003cbr\u003eASIN: 0060503009\u003cbr\u003eVSKU: BVV.0060503009.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Kenneth H. Blanchard|Dana Gaines Robinson|James C. Robinson\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact  including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.  \u003cbr\u003e","brand":"Blue Vase Books","offers":[{"title":"Default Title","offer_id":43231638028349,"sku":"BVV.0060503009.G","price":6.14,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0589\/4225\/9261\/files\/0060503009-0.jpg?v=1779744055","url":"https:\/\/www.bluevasebooks.com\/products\/zap-the-gaps-target-higher-performance-and-achieve-it","provider":"Blue Vase Books","version":"1.0","type":"link"}