Conflict Management For Law Enforcement: Non-escalation, De-escalation, and Crisis Intervention For Police Officers

This manual teaches the fundamentals of Vistelar's customer service and conflict management tactics. It is designed specifically for law enforcement professionals and can be read in conjunction with Vistelar's live and online training programs or as a stand-alone guide for learning how to better manage conflict in both one's professional and personal lives. By reading this manual, you will learn how to interact with anyone - in person, by phone or in writing - and to: Not cause or unnecessarily escalate conflict Confidently deal with verbal abuse Engage in difficult conversations Know what to do when word-based tactics fail and it is time to take appropriate action Effectively de-escalate conflict Persuade others to cooperate Stay safe in crisis situations Look good on camera no matter where an interaction ends up Agency benefits include higher levels of citizen satisfaction, reduced complaints and legal liability, less use-of-force incidents, better officer morale, and protected agency reputation and culture
ASIN: 0997679182
VSKU: BVV.0997679182.A
Condition: Acceptable
Author/Artist:Oelschlaeger, Allen|Klugiewicz, Gary|Young, Dave
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item is very worn but is perfectly usable. Signs of wear can include aesthetic issues such as scratches, dents, worn and creased covers, folded page corners and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing age related spots and browning . May NOT include discs, access code or other supplemental materials.