Conflicted

While many of us have learned over time to avoid conflict, the reality is that at some point in our career we have to face it. Whether it's for ourselves or for those we manage, conflict resolution is an essential workplace skill as we move up the career ladder. This book explains what conflict is, how it happens, and what our history and personality type can tell us about how we handle conflict. By focusing on conflict management skills, we can create a better work environment that promotes cooperation and allows us to resolve conflicts effectively and immediately. This book looks at the 4 types of conflict, the different styles of conflict resolution, and how your history and personality can shape your conflict management style. Learn the tools necessary to proactively facilitate conflict resolution and understand how to use both cognitive and emotional empathy to connect with others and find a path through conflict. Included is a Conflict Management Quiz that allows you to understand your own style and those of others around you and learn about a variety of different tools available so you can customize the ideal solution to any dispute.
ASIN: 1956253165
VSKU: BVV.1956253165.A
Condition: Acceptable
Author/Artist:González, Marlene
Binding: Hardcover
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item is very worn but is perfectly usable. Signs of wear can include aesthetic issues such as scratches, dents, worn and creased covers, folded page corners and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing age related spots and browning . May NOT include discs, access code or other supplemental materials.