Customer Service The Sandler Way

What would a social media revolt, based on a single mishandled customer exchange, cost your company? Customer Service the Sandler Way provides readers the 48 rules for strategic customer success as a roadmap to make intelligent strategic investments in customer care. It helps business owners and managers create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists. Your customer success plan is only as strong as its weakest link.
ASIN: 0692467696
VSKU: BVV.0692467696.G
Condition: Good
Author/Artist:Anne MacKeigan
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.