Domino: How Customer Experience Can Tip Everything in Your Business Toward Better Financial Performance

Is your customer experience making you money? Costing you money? Do you know? Like a line of falling dominos, daily actions across your organization form a sequence of events that, if aligned correctly, build momentum and culminate in what every business wants outstanding financial performance. Establishing what drives daily decisions within your organization your front domino will determine the fluidity of that chain of events, and the level of profit outcome you achieve. Companies that use customer experience as their front domino reap the biggest rewards in profitability, growth and sustainability. For the first time, there s a book on customer experience that belongs in both the business and finance sections. This how-to volume, rich with practical exercises, provides a tested blueprint for defining the target customer experience and translating it into an actionable strategy that will lead to real financial reward.
ASIN: 0981930204
VSKU: BVV.0981930204.G
Condition: Good
Author/Artist:Ireland, Linda
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.