Give 'Em the Pickle

Give em the Pickle is the World's best-selling books on customer service! Motivate your employees to reach customer service greatness. Bob Farrell, the funny, energetic founder of Farrell's Ice Cream Parlors is the host of this hilarious and inspiring trip through the basics of customer service. Farrell demanded an exceptional level of customer service from his employees and called it Give em the Pickle. Early in Bob's career as a restaurateur he received a letter from a customer. The customer was very disappointed that when she had asked for an extra pickle with her meal, she had been charged for it. Bob Farrell promptly sent the woman an apology and a new battle cry was formed, "Give em the Pickle!"
ASIN: 9648621071
VSKU: BVV.9648621071.A
Condition: Acceptable
Author/Artist:Robert E. Farrell
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item is very worn but is perfectly usable. Signs of wear can include aesthetic issues such as scratches, dents, worn and creased covers, folded page corners and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing age related spots and browning . May NOT include discs, access code or other supplemental materials.