New American TQM

For TQM to succeed in America, you need to create an American-style "learning organization" with the full commitment and understanding of senior managers and executives. Written expressly for this audience, A New American TQM offers a comprehensive and detailed explanation of TQM and how to implement it, based on courses taught at MIT's Sloan School of Management and the Center for Quality Management, a consortium of American companies. Full of case studies and amply illustrated, the book examines major quality tools and how they are being used by the most progressive American companies today.
ASIN: 1563270323
VSKU: BVV.1563270323.G
Condition: Good
Author/Artist:Shiba, Shoji|Graham, Alan|Walden, David
Binding: Hardcover
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.