QBQ! the question behind the question : practicing personal accountability in work and in life

Addresses the most important issue in business and society today: personal accountability. Lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization -- or individual -- can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability. The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"