Rethink Everything You 'Know' About Customer Service

Customer Service Needs to be Reinvented. We’ve been taught that customer service is about smiling through complaints, sticking to scripts, returning e-mails, and doing whatever the customer wants. But what if everything we thought we knew about serving customers is wrong? In Rethink Everything About Customer Service, this bold and timely book challenges the outdated norms of customer service culture and offers a radical new approach: one that makes customer service just a small piece of a much bigger pie. Drawing from real-world experiences, industry insights, and inspiration from other incredible authors, this book dares companies, teams, and individuals to ask: What if customer service wasn’t a way to differentiate ourselves from our competition? Whether you're a frontline rep, a team leader, or an executive ready to shake things up, this short read has something for everyone; it will inspire you to see customer service in a totally different way than you see it now. Customer service doesn’t need a makeover. It NEEDS a revolution. You want in?
ASIN: B0F6LZGM4T
VSKU: BVV.B0F6LZGM4T.G
Condition: Good
Author/Artist:Dean, Jeremy
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.