Serving them right: Innovative and powerful customer retention strategies

Serving Them Right examines the most persistent and longstanding barriers to quality and good customer service in American business. Liswood studies distinct tactics and techniques for improving service delivery and raising customer satisfaction levels. She outlines the nuts and bolts of service-delivery management and the ongoing commitment needed to sustain an effective program once it is in place. Laura Liswood provides practical advice to management at all levels of an organization to restore quality and service in American business. She discusses cutting-edge ideas such as the need for a chief service officer, a complete realignment of complaint-handling by top management, and a new set of service measurement standards. All copies of Serving them Right are signed by the author, Laura Liswood.
ASIN: 0887303463
VSKU: BVV.0887303463.A
Condition: Acceptable
Author/Artist:Liswood, Laura A.
Binding: Hardcover
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item is very worn but is perfectly usable. Signs of wear can include aesthetic issues such as scratches, dents, worn and creased covers, folded page corners and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing age related spots and browning . May NOT include discs, access code or other supplemental materials.