The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table

The Chief Customer Officer Playbook is essential for CCOs and any leader who aspires to be a CCO. Develop and master the skills you need to be a successful CCO. You will be able to accelerate your career growth, build your confidence, and deliver stronger, repeatable results by reading this playbook. This book will enable you to: Understand the scope and expectations of a CCO Identify the skills you need to acquire along your career path Deliver repeatable, predictable results with confidence Gain advocates within your company and across your network Improve alignment between you and your executive leaders Praise for The Chief Customer Officer Playbook “By far the best book of the year.” --Chris Hicken, CEO of ‘nuffsaid and former President and COO of UserTesting “Rod’s playbook is going to be the future North Star for how CCOs operate.” --Kellie Capote, Chief Customer Officer of Gainsight “Rod has written a powerful playbook not only for CCOs, but for the entire executive team.” --Michael Gospe, Customer Advisory Board Strategist and Co-Founder, Kickstart Alliance “Rod’s book provides a framework for the key attributes of a great CCO and a tactical path on how to get to this level. I felt myself nodding my head as I read through each page.” --Star Hofer, CCO of PartnerStack “I love the specific, actionable recommendations and the many real-life examples.” --Laurence Leong, VP of Customer Success of Jamf ABOUT THE AUTHOR ROD CHERKASis one of the most respected consultants to CEOs, CCOs, and their customer-facing leaders. He has been a post-sale executive at several of the world’s most customer-centric companies including Intuit, RingCentral, Marketo and Gainsight. He is currently the Founder and CEO of HelloCCO, a strategy consulting firm that partners with innovative companies across diverse industries to develop, execute and scale strategies for their customer-facing functions.
ASIN: B0BRMT29TZ
VSKU: BVV.B0BRMT29TZ.G
Condition: Good
Author/Artist:Mehta, Nick|Cherkas, Rod|Cipriani-Espineira, Gemma
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.