The Guidebook for Performance Improvement: Working with Individuals and Organizations

The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success. Among the many leading contributors to this volume are: Dale M. Brethower Diane Dormant Judith Hale Roger Kaufman Danny G. Langdon Bette Madson Ann W. Parkman Sivasailam "Thiagi" Thiagarajan Odin Westgaard Jack Zigon . . . and many more! You'll learn vital performance improvement steps including: Defining objectives and ensuring that they are useful Determining what results to achieve Designing and implementing interventions, programs, and activities that will achieve results Planning appropriate evaluation efforts . . . and much more! The Guidebook for Performance Improvement draws on all the current improvement approaches--quality, reengineering, job-task analysis, reward programs, and others--synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents: --The Origins and Critical Attributes of Human Performance Technology Research and Development Origins of Performance Systems Social Responsibility --A Strategic-Planning Framework: Mega Planning Preparing Performance Indicators and Objectives Needs-Assessment Basics Business-Unit Performance Analysis and Development Organizational Mapping Job-Task Analysis --The Hierarchy of Interventions Applications of Total Quality Concepts to Organizational Effectiveness Developing Front-line Employees: A New Challenge for Achieving Organizational Effectiveness Job Aids Recruitment and Turnover Accountability for Staff Turnover Performance Management Program Management: Its Relationship to the Project Rewards and Performance Incentives Developing Test and Assessment Items Quality Management/Continuous Improvement Performance Appraisal
ASIN: 0787903531
VSKU: BVV.0787903531.A
Condition: Acceptable
Author/Artist:Kaufman, Roger|Thiagarajan, Sivasailam|MacGillis, Paula
Binding: Hardcover
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item is very worn but is perfectly usable. Signs of wear can include aesthetic issues such as scratches, dents, worn and creased covers, folded page corners and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing age related spots and browning . May NOT include discs, access code or other supplemental materials.