The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
ASIN: 0470192410
VSKU: BVV.0470192410.G
Condition: Good
Author/Artist:Langley, Gerald J.|Moen, Ronald D.|Nolan, Kevin M.|Nolan, Thomas W.|Norman, Clifford L.|Provost, Lloyd P.
Binding: Hardcover
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.