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Blue Vase Books
What's the Secret?: To Providing a World-Class Customer Experience
What's the Secret?: To Providing a World-Class Customer Experience
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What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
ASIN: 0470196122
VSKU: BVV.0470196122.G
Condition: Good
Author/Artist:DiJulius III, John R.
Binding: Hardcover
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
ASIN: 0470196122
VSKU: BVV.0470196122.G
Condition: Good
Author/Artist:DiJulius III, John R.
Binding: Hardcover
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
SKU:BVV.0470196122.G
Please Note: Gift cards that are purchased in-store, cannot be used online. These must be used in-store.
Shipping & Local Pick Up
Shipping & Local Pick Up
Shipping: Most orders are shipped within 24 hours. Please allow 4-14 days after the item has shipped for delivery. Faster shipping is available for purchase at checkout.
Local Pick Up: Orders will be available for pick up within 24 hours. Pick up at the front desk Thursday-Sunday 10am-6pm .After hours pick ups are available Monday-Wednesday 7am-3pm at the Shipping & Receiving entrance.
