Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series) - 5306

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use – reference work and/or training manual Potential as a text book Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
ASIN: 1843345706
VSKU: BVV.1843345706.G
Condition: Good
Author/Artist:Gannon-Leary, Pat|McCarthy, Michael
Binding: Paperback