Difficult Conversations: How to Discuss What Matters Most - 8962

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
ASIN: 0143118447
VSKU: 31UF1U00180X_ns
Condition: Good
Author/Artist:Stone, Douglas|Patton, Bruce|Heen, Sheila|Fisher, Roger
Binding: Paperback